OMBUDSMAN COMMUNICATION

an organizational practice model for federal university hospitals

Abstract

This article is the result of research that sought to
understand the communicative practices of the Ebserh Ombudsman Network, from the perspective of the triad manifestation of Ombudsmanship, satisfaction research and access to information, from the perspective that they can be analyzed in the context of communication organizational. Based on an understanding of social networks as the construction of relational bonds between individuals and a qualitative methodology, bibliographical research was used; documentary research on current legislation; participant observation; quiz; and interview. It was concluded that communication in the ombudsman's offices can be guided and standardized, with an Ombudsman Communication Model being produced, with two actions: a training proposal and a guide with general guidelines for communicative practices in the Ombudsman's Office.